Health plan customer service reps have AI in their ear
Members may not think they are talking to AI when they call their health plan, but the person assisting them might be. Some insurers have been leaning into member-facing AI capabilities. One of UnitedHealth Group’s 1,000 AI use cases has been using chatbots to handle customer calls, with an AI chatbot initially responding to more […] The post Health plan customer service reps have AI in their ear appeared first on Becker's Payer Issues | Payer News .
UnitedHealth
View related coverage on the timeline →
Useful signal?
Sign in with GitHub below to react 👍 / 👎, or comment if a category looks wrong — your reactions help curate this feed. How feedback works